Frequently Asked Questions (FAQ)
🛒 Ordering
Q: Can I modify or cancel my order after it's placed?
A: Unfortunately, we do not accept order modifications, cancellations, or returns once an order has been placed. Please double-check all details before checking out.
📦 Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States, including U.S. territories and military addresses (APO/FPO/DPO). We also offer local delivery within Saipan.
Q: Do you ship internationally?
A: Not at this time, but we hope to expand our shipping options in the future. Stay tuned!
Q: How long does shipping take?
A: Orders are processed within 3–7 business days, excluding weekends and holidays.
Please note: Shipping times may take longer due to our location in Saipan.
Q: Do you offer local delivery?
A: Yes! We offer local delivery in Saipan. Delivery fees are calculated at checkout. We’ll contact you to coordinate a safe, public drop-off location.
Q: Will I receive tracking information?
A: Yes — once your order ships, you’ll receive a tracking number via email so you can monitor your package.
Refer to our Shipping Policy for full details.
💥 Damaged, Lost, or Incorrect Items
Q: What if my item is damaged or lost during shipping?
A: If your order is damaged or lost in transit, it is unfortunately outside of our control.
You must file a claim directly with USPS or PayPal Goods & Services, subject to their policies. Refer to our Shipping Policy for full details.
Q: What if I received the wrong item?
A: If the incorrect item was sent due to our error, please refer to our Refund Policy for help resolving the issue.
🧵 Product Information
Q: How do I know the condition of the items?
A: Each product listing includes detailed condition descriptions and photos taken in natural lighting. Items may appear slightly different in person due to lighting or screen variations.
For full condition details, see our Quality and Item Conditions page.
💳 Payments
Q: What payment methods do you accept?
A: We currently only accept payments through PayPal.
Refer to our Payment Policy for full details.
❓ Still Need Help?
If your question wasn’t answered here, feel free to reach out to us via our Contact Page. We’ll get back to you as soon as possible!